Address Accuracy & Delivery Responsibility

Last Updated: June 30, 2026

This policy explains customer responsibility regarding shipping addresses and delivery outcomes for orders placed on FigureCollectora.com.

By placing an order, you agree to the terms outlined below.

1. Customer Responsibility for Address Accuracy

Customers are fully responsible for providing accurate and complete shipping information at checkout, including:

  • Full recipient name

  • Complete street address

  • Apartment, unit, or suite number (if applicable)

  • City, state/province, and postal code

  • Valid phone number and email address

FigureCollectora is not responsible for delays, losses, or delivery failures caused by incorrect or incomplete address information provided by the customer.

2. Address Changes

If you need to update your shipping address, please contact us as soon as possible after placing your order.

Address changes cannot be guaranteed once an order has entered:

  • processing

  • packaging

  • shipping fulfillment

  • carrier dispatch

Once shipped, we are unable to modify the delivery address.

3. Undeliverable or Incorrect Addresses

If a package is returned or undeliverable due to:

  • incorrect address

  • incomplete address

  • invalid postal code

  • missing recipient information

  • recipient not available or unclaimed package

The order may be:

  • returned to sender

  • held by the carrier

  • disposed of by local logistics providers (in some regions)

Any additional costs (including return shipping fees, reshipping fees, customs fees, or handling charges) may be deducted from any eligible refund where permitted by law.

4. Failed Delivery Attempts

Carriers may attempt delivery multiple times depending on local logistics procedures.

If a delivery attempt fails due to:

  • recipient not available

  • refusal to accept package

  • failure to collect from pickup point

The responsibility for resolving the delivery lies with the customer.

5. “Delivered” Status

If a shipment is marked as “delivered” by the carrier, it is considered successfully fulfilled.

In such cases:

  • we may request supporting evidence from the carrier

  • disputes regarding non-receipt must be directed through carrier investigation

  • FigureCollectora is not responsible for packages confirmed as delivered to the provided address

6. Risk of Loss

Risk of loss transfers to the customer once the shipment has been handed over to the carrier, except where otherwise required by applicable law.

We strongly recommend that customers:

  • provide secure and accurate delivery addresses

  • ensure someone is available to receive the package

  • track shipments regularly

7. Returned Shipments

If a shipment is returned to us due to address issues or delivery failure, we may:

  • reship the order (additional shipping fees may apply)

  • issue a refund minus shipping and handling costs

  • hold the order until customer instructions are received

Resolution depends on carrier conditions and order status.

8. Fraud Prevention & Verification

For security purposes, we may place orders on hold or request additional verification if:

  • shipping address appears invalid or inconsistent

  • billing and shipping information do not match

  • order is flagged by fraud detection systems

This helps protect both customers and our business from unauthorized transactions.

9. Customer Acknowledgment

By placing an order, you acknowledge that:

  • you are responsible for providing accurate shipping information

  • delivery issues caused by incorrect addresses are not the responsibility of FigureCollectora

  • carriers are responsible for final delivery once the order is shipped

  • delays or losses caused by incorrect address details are not eligible for compensation

10. Contact Us

If you need assistance regarding shipping address or delivery issues, please contact us through the contact information provided on our website.

Our support team will assist you as quickly as possible.