Customs & Import Duties

Last Updated: June 30, 2026

This Customs & Import Duties Policy explains how international taxes, duties, and customs fees are handled when ordering from FigureCollectora.com.

By placing an order, you agree to the terms outlined below.

1. General Policy

All international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are not included in the product price unless explicitly stated at checkout.

2. Responsibility for Import Fees

Unless otherwise specified during checkout, the customer is responsible for all import-related charges, including but not limited to:

  • Customs duties

  • Import taxes (VAT/GST)

  • Brokerage or clearance fees

  • Local handling charges

These fees are not controlled or collected by FigureCollectora.

3. Customs Clearance Process

Customs authorities in each country may inspect, hold, or delay packages for clearance purposes.

Delays caused by customs procedures are outside our control and are not considered shipping delays caused by FigureCollectora.

Customers may be required to provide additional information or pay applicable fees to release their package.

4. Refusal to Pay Customs Fees

If a customer refuses to pay required customs fees or fails to complete import clearance:

  • The package may be returned to sender or abandoned by the carrier

  • Return shipping fees, customs charges, and handling costs may be deducted from any eligible refund, where permitted by law

  • Delivery delays or losses caused by refusal are the responsibility of the customer

5. Estimated Duties and Taxes

We do not guarantee the accuracy of any customs fee estimates provided during checkout or by shipping carriers.

Actual charges are determined solely by local customs authorities upon import.

6. Customs Delays

Delivery times may be extended due to customs inspections or clearance procedures.

Such delays are not within our control and do not qualify as lost shipments.

We appreciate your patience in these situations.

7. Special Shipping Regions

Some countries may have stricter import regulations or higher customs scrutiny.

Customers are responsible for ensuring that ordered products comply with local import regulations in their country.

8. Incorrect or Undeliverable Customs Information

If a shipment is delayed, returned, or rejected due to incorrect or incomplete customs information provided by the customer, any additional costs incurred may be deducted from refunds where legally permitted.

9. Risk Acknowledgment

By placing an order with FigureCollectora, you acknowledge and agree that:

  • customs duties and import taxes may apply

  • these fees are not included in product prices unless stated

  • delivery delays may occur due to customs processing

  • you are responsible for complying with your country’s import regulations

10. Contact Us

If you have any questions regarding customs duties or import taxes, please contact us through the contact information provided on our website.

Our support team will assist you where possible.