Order Cancellation Policy

Last Updated: June 30, 2026

This Order Cancellation Policy explains how cancellations are handled for orders placed on FigureCollectora.com.

By placing an order, you agree to the terms below.

1. General Cancellation Conditions

Orders may only be canceled before they enter processing, packaging, or shipment stages.

Once an order has entered fulfillment (including processing, picking, packing, or shipment preparation), cancellation is no longer guaranteed.

Due to fast order handling and international logistics workflows, cancellation requests must be submitted as soon as possible.

2. Cancellation Request Timing

Cancellation requests are only eligible if the order has not yet been:

  • processed by warehouse systems

  • allocated to fulfillment

  • packed for shipment

  • handed over to shipping carriers

Once any of these steps have begun, the order is considered in progress and may no longer be canceled.

3. Cancellation Fee (15% Processing Fee)

For approved cancellations, a 15% cancellation and processing fee will be deducted from the refund amount.

This fee covers:

  • payment processing fees charged by payment providers

  • transaction handling and authorization costs

  • order management and system processing expenses

  • inventory reservation and administrative costs

The remaining balance will be refunded to the original payment method where possible.

4. Pre-Orders

Pre-order cancellations are only possible before production allocation or fulfillment begins.

Once a pre-order has entered production, supplier allocation, or warehouse reservation, cancellation may no longer be possible.

Please refer to our Pre-Order Policy for full details.

5. Orders Already Shipped

Once an order has been shipped or handed over to a carrier, it cannot be canceled.

Such orders must be handled under our Refund Policy after delivery.

6. Partial Cancellation

Partial cancellation may be allowed for multi-item orders if some items have not yet entered processing.

Each case is reviewed individually based on fulfillment status.

7. Refund Processing After Cancellation

If a cancellation is approved:

  • a refund will be issued minus the 15% processing fee

  • refund timing depends on the payment provider

  • shipping-related costs may be deducted if applicable and already incurred

8. Refusal of Cancellation

We may refuse cancellation requests in cases including but not limited to:

  • order already in processing or shipped

  • pre-order already in production allocation

  • high-risk or fraud-flagged transactions

  • incomplete cancellation requests

  • final sale or non-cancellable items

9. Customer Responsibility

Customers are responsible for:

  • reviewing order details before checkout

  • contacting support promptly for changes or cancellation requests

  • ensuring correct product selection before payment

Delayed requests may reduce cancellation eligibility.

10. Contact Us

If you wish to cancel an order or have questions regarding this policy, please contact us through the contact information provided on our website.

Our support team will assist you as quickly as possible.