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We use bubble wrap and a five-layer cardboard box for protection during shipping. Please understand the rough handling that international shipping can cause. Due to the nature of the model figure industry, once the product is opened, it affects resale, therefore returns and exchanges are not possible.

Model figures are handmade products, assembled and painted manually. It's inevitable that there will be some imperfections such as paint chips, scratches, marks, color differences, uneven painting, and loose joints. We will provide feedback to the manufacturer on your behalf, but there is a high probability that the manufacturer will reject the after-sales service request. Thank you for your understanding.