Widerrufsrecht

Refund Policy

Last Updated: June 30, 2026

At FigureCollectora, we value every collector and strive to provide quality products and reliable service. Please review this Refund Policy carefully before placing an order.

By placing an order on FigureCollectora.com, you acknowledge and agree to the terms outlined below.

1. Order Cancellation

Orders may be canceled before they have entered processing or shipment.

Once an order has been processed, packed, or shipped, it can no longer be canceled.

Because international shipments are processed quickly and cannot always be intercepted once dispatched, cancellation requests submitted after shipment cannot be guaranteed.

2. Pre-Order Products

Pre-order items are manufactured or allocated based on customer demand.

Customers may request cancellation before production or fulfillment begins, subject to our review.

Once a pre-order has entered production, allocation, fulfillment, or shipment, cancellation may no longer be available.

Estimated release dates are provided by manufacturers and are subject to change without notice.

Production delays do not automatically qualify an order for cancellation or refund unless required by applicable law.

3. Returns

Except where required by applicable law, we do not accept returns for reasons including, but not limited to:

  • Change of mind

  • No longer wanting the item

  • Ordering by mistake

  • Personal preference

  • Minor paint variations

  • Minor manufacturing imperfections

  • Packaging wear caused during international transportation

  • Differences in monitor or screen color display

Collectible figures, statues, and limited-edition products are specialty items that are often produced in limited quantities. For this reason, returns are accepted only in the circumstances described in this policy.

4. Damaged, Defective, or Incorrect Items

If you receive:

  • the wrong item;

  • an item with significant manufacturing defects; or

  • an item that was substantially damaged during shipping,

please contact us within 7 days after delivery.

To help us evaluate your request, please provide:

  • your order number;

  • clear photographs of the product;

  • photographs of the shipping box and packaging;

  • a description of the issue.

Depending on the circumstances, we may offer one of the following remedies:

  • replacement parts;

  • a replacement product;

  • store credit;

  • a partial refund; or

  • a full refund.

The appropriate resolution will be determined after reviewing the submitted information.

5. Non-Returnable Items

Unless otherwise required by law, the following items are generally not eligible for return or refund:

  • Pre-order deposits that have entered production or allocation

  • Limited edition collectibles

  • Clearance or final sale items

  • Gift cards

  • Digital products

  • Products damaged through misuse, modification, or improper assembly

  • Items returned without authorization

6. Packaging

Outer packaging is intended primarily to protect the collectible during transportation.

Minor dents, scratches, creases, compression marks, or other cosmetic wear to the outer box that occur during international shipping are generally not considered product defects unless the collectible itself has sustained substantial damage.

7. Refund Processing

If a refund is approved, it will be issued to the original payment method whenever possible.

Refund processing times vary depending on your payment provider and financial institution.

Shipping charges, customs duties, taxes, and similar fees may not be refundable unless required by applicable law.

8. Refused Deliveries

If a customer refuses delivery, fails to complete customs clearance, provides an incorrect shipping address, or otherwise causes the shipment to be returned, any refund may be reduced by applicable shipping charges, return shipping costs, customs fees, handling fees, or other expenses incurred by FigureCollectora, except where prohibited by applicable law.

9. Lost Packages

If tracking indicates that a package has been lost during transportation, we will work with the shipping carrier to investigate the shipment.

Depending on the investigation results, we may provide a replacement or refund where appropriate.

Claims for lost shipments may require additional processing time while the carrier completes its investigation.

10. Chargebacks

If you experience an issue with your order, we encourage you to contact our customer support team before initiating a payment dispute or chargeback.

Most issues can be resolved through replacement, repair assistance, store credit, or another mutually acceptable solution.

Initiating a chargeback does not affect any mandatory legal rights available under applicable law.

11. Contact Us

If you have any questions regarding this Refund Policy or need assistance with an order, please contact us using the contact information provided on our website.

Our customer support team will review your request and respond as promptly as reasonably possible.