Versand

Shipping Policy

Last Updated: June 30, 2026

Thank you for shopping with FigureCollectora. We are committed to processing and shipping your order as quickly and safely as possible.

Please read this Shipping Policy carefully before placing your order.

1. Order Processing

Most in-stock orders are processed and shipped within 2 business days after payment has been successfully received.

Business days refer to Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, major product launches, holidays, or unforeseen circumstances, processing times may be longer. If a significant delay occurs, we will make reasonable efforts to notify you.

Pre-order items follow the estimated release schedule shown on the respective product page and are not subject to the standard processing time for in-stock products.

2. Shipping Methods

We work with trusted international logistics providers to deliver orders worldwide.

Shipping carriers may vary depending on your destination, shipping method selected at checkout, product type, and warehouse location.

Tracking information will be provided once your order has been dispatched.

3. Estimated Delivery Time

Delivery times vary by destination and shipping service.

Estimated delivery times provided during checkout or on the product page are estimates only and should not be considered guaranteed delivery dates.

Delivery may be affected by factors outside our control, including:

  • Customs inspections

  • Weather conditions

  • Transportation disruptions

  • Carrier delays

  • Peak shipping seasons

  • Local delivery conditions

  • Government regulations

We appreciate your patience should unexpected delays occur.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to change your shipping address, please contact us as soon as possible.

Address changes cannot be guaranteed once an order has entered processing or has been shipped.

FigureCollectora is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Customs procedures may also affect delivery times.

6. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please note that tracking updates may not appear immediately and may take several business days to become active depending on the shipping carrier.

7. Delivery Issues

If your package appears to be delayed, lost, or delivered incorrectly, please contact our customer support team.

We will work with the shipping carrier to investigate the issue and assist you in reaching an appropriate resolution.

Carrier investigations may require additional processing time.

8. Refused or Undeliverable Shipments

If a shipment is refused, returned due to an incorrect address, unclaimed, or cannot be delivered because of customer-related reasons, any refund may be reduced by shipping charges, return shipping costs, customs fees, handling fees, or other expenses incurred by FigureCollectora, except where prohibited by applicable law.

9. Multiple Shipments

Orders containing multiple items may be shipped in separate packages depending on product availability, warehouse location, or packaging requirements.

You will receive tracking information for each shipment when applicable.

10. Force Majeure

FigureCollectora shall not be responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, labor disputes, pandemics, customs delays, transportation interruptions, government actions, or other force majeure events.

11. Contact Us

If you have any questions regarding shipping or your order status, please contact us using the contact information provided on our website.

Our customer support team will be happy to assist you.